Lifetime Warranty & After Care
We offer a lifetime manufacturers warranty. This covers issues due to manufacturing, but not from regular wear and tear.
Due to the unique nature of engagement rings and custom fine jewellery we have to inspect each ring to determine whether it is covered by the manufacturing warranty.
If we find an issue is not covered by warranty, we also offer you options and cost estimates on how to repair the ring.
Details of this warranty are found in our Terms and Conditions.
What is the after care plan?
All our rings over $1,000 come with a complimentary after care plan which includes a yearly prong tightening and clean on all engagement rings bought through us at full price.
Shipping is not included, but we can provide an insured shipping label at reduced rates.
The after care plan does not include re-rhodium plating of white gold or any repairs.
For stones in which we are honouring our price match guarantee the after care plan can be purchased as a standalone plan for an additional $500.
Valid for NZ orders only.
Do you offer valuations?
Yes! All items with a purchase price over $1,000 comes with complimentary insurance valuation done by an independent third party.
Send this valuation to your insurer and they will cover you up to the replacement value on the valuation
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