High standards, peace of mind

Common Questions

• Can I get a higher or lower graded stone if I want?

  Yes, we can source in any grade you want - just tell us.

• What grading labs do you use?

  For natural diamonds, we use GIA or GCAL-certified stones. With lab grown diamonds, we use IGI and GIA-certified stones.

• Are all your diamonds graded?

  Diamonds above 0.5 CT are certified unless otherwise specified.

• What about moissanites and gemstones? Are these graded?

  Moissanites and coloured gemstones don’t have a central and accepted grading system. For these, we have developed our own set of strict criteria to determine the quality of the gemstone.

  Avoid anything that comes with a ‘GRA’ grading - these are fake certifications added to bottom-tier stones.

• What does the lifetime guarantee include?

  The lifetime guarantee covers any issues that are caused due to a manufacturing fault.

  After receiving your item, we will evaluate the piece and assess if the issue is due to manufacturing or due to wear and tear. If it was due to manufacturing, we'll repair or exchange the item.

  The guarantee does not include any wear and tear, loss of gemstones, product loss or theft. The manufacturing warranty also excludes damage or loss caused by a failure to carry out the repairs required to preserve the structural integrity of the ring.

  Generally, the things that are caused as part of wear and tear are:

  • Discoloration of metals caused by chemicals, make-up, pools and hot tubs, or bathing.

  • Wearing out, loosening or bending of prongs over time due to everyday wear, or damage resulting in gemstones/diamonds falling out.

  • Loss of a gemstone caused by damage from everyday wear or from other damage.

  The lifetime warranty is also deemed void if another company or jewellery performs any work on the item.